Need some advice? - 01293 821 345 -

At isoenergy we provide specialist heat pump repair services. We have a team of qualified and experienced engineers on hand across England and Wales, ready to investigate issues and repair heat pumps of many brands. There is no job too big or too small and we always ensure our engineers reach you as soon as possible. We have extensive experience working with a range of manufacturers, including brands such as Ecoforest, NIBECTCViessmann, Dimplex, Hitachi, Mitsubishi, Nilan, Steibel Eltron, IVT and Worcester Bosch.

Heat pump breakdown repairIn the unfortunate event of a heat pump failure, initially we will provide telephone support during office hours to ensure that your system is made safe and any back-up system in place is activated. After this, on-site support will be deployed to investigate the fault and establish the best option to fix it. Our engineers have ten years' of experience dealing with heat pumps and we have the expertise and capacity to fix or replace anything from a faulty sensor to a failed compressor. Clients with a heat pump maintenance contract also have access to this service via our out-of-hours emergency service at any time.

In many instances heat pump breakdowns and malfunctions are rectifiable with just one visit. However, if further heat pump repair work is required, our engineers will give you a detailed breakdown of what is needed to get your system back up and running. We always ensure that you are fully aware of the costs involved and the timescales for ordering replacement parts before any further action is taken. We understand how frustrating a prolonged breakdown can be for you and your family, so we will strive to get your heat pump back in full working order as swiftly as possible.

We believe that preventative measures are beneficial, and our experience shows that the majority of breakdowns we attend could have been avoided if a heat pump maintenance contract had been in place to provide regular servicing of the system. Problems such as blocked filters and incorrect settings are relatively easily rectified, but without action being taken they can be the cause of much more complicated, and expensive to repair, problems. Remembering that our clients with a maintenance contract can benefit from lower costs for engineer call-outs as well as priority status during times of high demand.

For general queries and advice, or to look at taking out one of our heat pump maintenance contracts you can contact us.

If you would like to speak to someone you can contact us on  01293 821 345.


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