Servicing

Isoenergy has a servicing and repair department specifically designed to service our air source heat pumps, ground source heat pumps and MVHR systems. A regular heat pump service will help ensure our installed systems stay running as efficiently as possible following the customary post-commissioning site visit. By investing in a servicing and maintenance contract from isoenergy, you have the following advantages:

• The heat pump stays in good working order, optimising efficiency
• Reduced possibility of breakdowns or failure
• Enhance reliability and longevity of unit life
• Heat Pump servicing record
• Extended warranty on NIBE Ground Source Heat Pump parts up to 5 years (where NIBE GSHP equipment installed)
• Significantly reduced call out costs
• Access to 24 hour emergency number
• Priority scheduling for breakdowns, repairs and servicing of all heat pump systems

Repairs

In response to a growing number of requests to assist with poorly installed systems by other companies, our servicing department now offers repairs and assistance to systems not installed by isoenergy as well.

Isoenergy repairs department can help with:

• Low CoP
• Inefficient performance
• Little or no hot water
• Low temperature
• Lack of heating
• High bills
• Persistent alarms
• Excessive noise from the heat pump

If you are concerned with your system, isoenergy is happy to perform an initial inspection and report on any system.

Isoenergy are the only installer in the country certified by the NHBC to assist with the repair of faulty heat pumps. For more information please contact us.